Delivery policy

1. Order preparation

Orders are prepared and dispatched within a maximum of 48 working hours after payment has been confirmed.
Orders placed before 5 pm (Monday to Friday) are generally processed on the next working day, except in exceptional circumstances (high order volumes, stocktaking, force majeure).

Orders shipped to countries outside the European Union, or requiring specific handling, may need additional preparation time.

Orders are prepared and dispatched by our logistics centre in the Hérault department (34), France.

2. Order confirmation and tracking

A confirmation email is sent once the order has been validated.
When the parcel is dispatched, an email containing the tracking number is sent to the customer.

3. Changing the delivery address

The customer may request a change of delivery address within one hour of purchase by contacting our customer service:
Email: bonjour@ventdeboheme.com

The change is not guaranteed, as it depends on how far the order has already been processed.

4. Delivery areas

VENT DE BOHÈME delivers to:

  • Mainland France;

  • European Union;

  • International (depending on the carriers available).

Pickup point delivery is available in mainland France only (except for deckchairs).

5. Delivery times

Mainland France

  • Colissimo: 48 working hours (indicative)

  • DPD / DPD Predict: 48 working hours (indicative)

European Union

Estimated delivery time: 3 to 10 working days depending on the country.

International (outside the EU)

Delivery times vary depending on the destination.

VENT DE BOHÈME undertakes to deliver to the customer within a maximum of 30 days, in accordance with the French Consumer Code.

In the event of a significant delay, the customer may request the cancellation of the sale (article L216-2 of the French Consumer Code).

6. Deliveries to shared addresses

Some shared addresses (offices, care facilities, residential buildings with a shared reception) may present a risk of non-delivery.
When delivering to a shared address, the parcel may be handed over to authorised staff of the establishment or to a third party able to receive it.

VENT DE BOHÈME remains responsible for the delivery until the parcel has actually been handed over to the recipient or to a third party designated by them, in accordance with the law.

If you have any difficulty receiving your parcel, please contact: bonjour@ventdeboheme.com.

7. Delivery charges

The shipping cost calculator is available in your basket.

Mainland France

  • Pickup point delivery (DPD): from €3.90, free on orders of €49 incl. VAT or more.

  • Home delivery (DPD Predict): from €6.50.

Spain, Italy, Germany, Belgium, Netherlands

  • Home delivery (DPD Predict): from €9.90.

Rest of Europe

  • Home delivery (DPD Predict): from €14.90.

Delivery charges are calculated automatically at checkout.

8. Damaged, lost or undelivered parcels

If a parcel arrives damaged, opened or incomplete, the customer must:

If a parcel is lost or not received, an investigation will be opened with the carrier.
VENT DE BOHÈME will then provide a replacement or a refund in accordance with the applicable rules.

9. Returns

Returns are free of charge in mainland France under our returns policy, EXCEPT for the frames of deckchairs and folding stools.
Products cannot be exchanged, but they may be returned.

Full details can be found on the page: Returns & Refunds.